Refund policy

We hope you are happy with your purchase, but if for any reason you wish to make an exchange or a return, you have 20 days from the order date to request it or send it to us on your own to the address listed below (this last method is the only one that applies to returns from the United Kingdom, the Canary Islands, Ceuta and Melilla). To do so, please visit our returns portal here.

 

HOW DO I MAKE A RETURN?
1. Request the return at https://returns.itsrever.com/alhamas
2. Enter the order number and email
3. You can choose to drop off the package at a collection point or have it picked up at the address of your choice
4.You can choose an exchange for another model, a refund using the same payment method as your order, or a store credit with no expiration date. If you paid by cash on delivery, we will contact you to request your bank account details.
5. Once the request is confirmed, we will send you a confirmation email with instructions on how to prepare your package and make the shipment.
6. When the package arrives at our warehouses, we will process the return

Promotional gifts associated with a purchase must be returned together with the corresponding product. Otherwise, their value will be deducted from the refund amount.

It is essential that the product is in perfect condition with its original box protected in order to return an item; otherwise, the return may be rejected.

*Customized models, sealed items that are not eligible for return for health or hygiene protection reasons (such as earrings and cleaning products), and those products that have been unsealed after delivery.

 

CAN I EXCHANGE FOR A DIFFERENT MODEL OR SIZE?
Yes, you can change the model, color, or size in just one click.

 

DO I HAVE TO PAY FOR MY RETURN?

We promote responsible shopping by reducing our carbon footprint. Therefore, if you are in Spain, you can return your order free of charge in our stores, drop it off at a collection point for €2.90, or request a home pickup for €4.90, which will be deducted from your refund.

For returns from the Balearic Islands, the cost is €5.90, and from the rest of Europe €4.90 for drop-off at a collection point and €6.90 for home pickup.

From United Kingdom, the USA and Mexico, €20 with home pickup.

For returns from the United Kingdom, the Canary Islands, Ceuta and Melilla, shipping costs are borne by the customer, who must send the package to the following address:

HOW MANY DAYS DO I HAVE TO MAKE AN EXCHANGE OR RETURN?
You have 20 days from the order date to return your Alhamas.