Refund policy

MEGA OUTLET products can be returned within the same timeframe for a store credit with no expiration date.

We hope you are satisfied with your purchase, but if for any reason you wish to make a return, you have 20 days from the order date to request it or send it back to us at the address listed below. To do so, please visit our returns portal here.

HOW DO I MAKE A RETURN?

  1. Request the return at https://alhamas.shipping-portal.com/rp/
  2. Enter the order number and email
  3. You can choose to drop off the package at a collection point or have it picked up at the address of your choice
  4. You can choose an exchange for another model, a refund of the order by the same payment method as the initial order, or a store voucher with no expiration date. If you paid cash on delivery, we will contact you to provide us with a bank account.
  5. Once the request is confirmed, we will send you a confirmation email with instructions on how to prepare your package and make the shipment.
  6. When the package arrives at our warehouses, we will process the return

It is essential that the product is in perfect condition with its original box protected in order to return an item; otherwise, the return may be rejected.

*Customized models, sealed items that are not eligible for return for health or hygiene protection reasons (such as earrings and cleaning products), and those products that have been unsealed after delivery.

CAN I EXCHANGE FOR A DIFFERENT MODEL OR SIZE?

Our hand-sewn production is limited, so to ensure the new size or model, we recommend placing a new order in parallel with managing the return of the one you want to change. In any case, you can request the exchange when making the return, and when we receive your package, we will send you the model you have chosen if it is in stock.

DO I HAVE TO PAY FOR MY RETURN?

You can return your order for free in mainland Spain and Portugal by dropping off your package at a collection point. If you choose the home collection option, there is a cost of €3.90. For orders from the Balearic Islands, the return cost is €5.90, and from the Canary Islands, Ceuta, and Melilla, it is €10. From the rest of Europe, the cost is €12.

HOW MANY DAYS DO I HAVE TO MAKE AN EXCHANGE OR RETURN?

You have 20 days from the order date to return your Alhamas.